FREQUENTLY ASKED
QUESTIONS

frequently asked questions

Quick answers to common questions
How can I check my order status?

We send email updates, and tracking is provided once your order ships.

Do you offer sampling?

Yes, we can provide sample prints for an additional fee before full production.

Do you offer embroidery, relabeling, or custom packaging?

Yes! We offer embroidery, custom neck tags, and specialty packaging to enhance your brand.

Can you match specific colors?

Yes, we can match Pantone (PMS), RGB, and CMYK colors for accuracy.

Will I receive a proof before printing?

Yes, we provide a digital proof and mockup for approval before production begins.

Do you offer design services?

Yes! We can help with artwork preparation or custom design work if needed.

What file formats do you accept?

We prefer vector files (.AI, .EPS, .PDF), but we also accept high-resolution .PSD, .PNG, or .TIFF (300 DPI, transparent background).

How do I submit my artwork?

You can upload your artwork through our order form or email it to us.

What is an underbase?

An underbase is a layer of white ink applied under designs on dark garments to enhance color vibrancy.

What inks do you use?

We use high-quality plastisol and water-based inks for durable, vibrant prints.

Can I supply my own garments?

Yes, but they must be approved in advance to ensure compatibility with our printing process.

Can I mix garment types and sizes in my order?

Yes, as long as the design and print setup remain the same. Different designs or placements may require additional setup.

What types of garments can you print on?

We print on t-shirts, hoodies, sweatpants, jackets, and more in cotton, polyester, and blended materials.

What is your turnaround time?

Standard turnaround is 7-15 business days from payment and final approval. Rush options may be available.

What is your minimum order?

• Screen Printing (1-2 colors): 24 items per design • Screen Printing (3+ colors): 36 items per design

i need

t-shirts

caps

hoodies

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